Tripping Journal's Shipping Policy and FAQ's

Orders are processed with 48 hours from our shop! This is done usually during regular business hours (Monday through Friday, excluding major Canadian holidays).

We make it very simple. If your order is over $60, you automatically get free shipping. There are a number of accessories that range from $3.00 onwards to make it really easy to hit the $60 free shipping threshold!

Unfortunately, this happens from time to time. Fortunately so far we have yet to receive a single complaint about damaged goods! We take EXTRA precautious to wrap and seal your package. However, if the package is damaged, when it was from impact damaged or water damage, please just take a picture of it and send to support@trippingjournal.com and we will re-send your package with priority express. 100% on us!

Please wait 24 business hours after receiving the notification before contacting us to give the courier drivers time to complete delivery. If the order has still not arrived, check with your neighbours, post office, community mail room, etc., please contact us by email with your order number. We will open a ticket with the courier for investigation. If the order is deemed lost, and we are credited back, we will offer to reship your order or refund you to a gift card. Also, sometimes the post office will incorectly scan your package and mark it as "delivered" but the package has yet to go out on the truck for delivery. So please give up to 48 hours from them to sort this out. This is the most common reason for this error.

You will not be able to track your order until after our carrier(s) have picked up from us and scanned the daily manifest, which is late in the afternoon, Tuesday - Friday. Our carriers do not pick up on weekends. When you receive a shipping notification on a weekend, you will not be able to track it until Tuesday later in the day as we are closed on Mondays.

1)It is the customer’s responsibility to ensure the shipping address is correct. The additional shipping charges are the customer’s responsibility.

2) Packages returned marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 15% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier. Please note, if a box is returned and the order is still desired, the order will need to be placed again with the shipping error corrected.

Within the USA and Canada, you should not be charged any duty/import taxes. The USA has a $800.00 threshold from shipments originating in Canada. However, most European countries have their own duty thresholds and laws, which you will have to comply with and is out of our control.